I hope you will now come to an agreement that an SLA is necessary for a cloud service and that it benefits both the consumer and the provider. In the long run, it will save both parties money and increase satisfaction not only for the parties directly involved, but especially for the end users. Ultimately, the SLA is your contract with the service provider and sets expectations for the relationship. It should be written to protect your cloud services based on the level of risk you are willing to accept. The goal is to have an SLA that can understand and agree with both the cloud consumer and providers, including an exit strategy. The SLA should be seen as the document establishing the partnership between the parties and used to mitigate problems. .