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Warranty and Return Policy |
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10 year limited warranty.
Warranty covers manufacturer's defects. Any physical abuse, damage, or improper use of mattress will void the warranty. Warranty does not extend to normal wear and tear, or damage caused by abuse, misuse or negligence.
The company reserves the right to substitute material of equal quality on the particular items being repaired if the original materials are not available at the time of repair or replacement. The company reserves the right not to handle items for repair if, in its opinion, they are in an unsanitary condition. Transport cost, tax, if any, are specifically excluded. We will require a proof of purchase.
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You may exchange any unused and unopened product within 30 days of purchase. A 25% restocking fee will apply for any mattress exchange.
Returns on mattresses are only accepted in cases of a manufacturer's defect. Custom ordered items do not qualify for a return or exchange. All sales on custom orders are final.
All exchanges and returns must be accompanied by a receipt. |
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Three Happy Coconuts offers a 3-year limited warranty on their all-organic latex
pillows, including any rapid deterioration in the material, which includes splitting or
cracking of the latex material. In the case of physical damage to the pillow that
results from abuse and is not a result of normal wear and tear, this warranty will be
invalidated. This warranty does not cover the normal softening of organic latex
material over time, which is the result of natural changes in the material's
constitution. This limited warranty is valid only with proof of purchase from
Palmpring USA, which must be produced in the form of a receipt. Non-damaged or
Non-defective pillows can't be returned after purchase due to laws regarding health
codes and sanitations. It doesn't matter if pillow has been used or not.
To replace any pillow under warranty, contact Three Happy Coconuts/Palmpring
USA by phone or email for a return authorization approval, then send the
defective pillow to Palmpring USA. All shipping costs are the responsibility of the
purchaser.
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