10-year mattress limited warranty.
Warranty covers manufacturer's defects. Any physical abuse, damage, or improper use of mattress will void the warranty. Warranty does not extend to normal wear and tear, or damage caused by abuse, misuse or negligence.
Body impressions of up to 1 1/2" are caused by the natural materials in your mattress conforming to your individual characteristics or "personal sleep signature," and are not considered a defect. These impressions on the surface are caused by the normal settling and compacting of the organic cotton and premium wool used in its construction. Turn your mattress as necessary to minimize this condition.
Palmpring mattresses are designed to work on a rigid, non-spring foundation or a slatted foundation with a maximum spacing of three inches between slats. This warranty is based on tests conducted on "sets" that consist of our mattresses and foundations like these. If inappropriate foundations or box springs are used with this mattress, such use will void this warranty. Proof of the quality of your foundation may be required if a claim is made under this warranty.
The company reserves the right to substitute material of equal quality on the particular items being repaired if the original materials are not available at the time of repair or replacement. The company reserves the right not to handle items for repair if, in its opinion, they are in an unsanitary condition. Transport cost, tax, if any are the responsibility of the customer. This warranty is only valid for "original purchasers." We will require a proof of purchase. Floor models are sold "AS IS" and are not warrantied.
You may exchange any unused and unopened product within 30 days of purchase. A 25% restocking fee will apply for any mattress exchange. Custom ordered items do not qualify for an exchange. All sales on custom orders are final. All exchanges and returns must be accompanied by a receipt.
Palmpring offers a 2-year limited warranty on their all-organic latex pillows and yoga mats, including any rapid deterioration in the material, which includes splitting or cracking of the latex material. In the case of physical damage to the pillow or yoga mat that results from abuse and is not a result of normal wear and tear, this warranty will be invalidated. This warranty does not cover the normal softening of organic latex material over time, which is the result of natural changes in the material's constitution. This limited warranty is valid only with proof of purchase from Palmpring USA, which must be produced in the form of a receipt. Non-damaged or Non-defective pillows can't be returned after purchase due to laws regarding health codes and sanitations. It doesn't matter if the pillow or yoga mat has been used or not.
To replace any pillow or yoga mat under warranty, contact Palmpring USA by phone or email for a return authorization approval, then send the defective pillow or yoga mat to Palmpring USA. All shipping costs are the responsibility of the purchaser.
Palmpring offers a 5-year limited warranty that covers the original purchaser only. Repair or replacement of a Palmpring sofa will be offered only upon evidence of defective materials or workmanship. The decision to repair or replace the sofa will be made at the discretion of Palmpring. To exercise your rights under the limited warranty, the original purchaser must submit the original sales receipt. Custom made orders are sold "AS IS" and are not warrantied.